Last Updated: July 28, 2025

This Cookie Policy describes the "cookies" and related tracking technologies Character Technologies, Inc. and its affiliates ("Character.AI", "we", "our", or "us") use on our websites, mobile applications and online Services that are made available by Character.AI and link to this Cookie Policy (the "Services"). Below you can read more about the types of cookies we use, why we use them and how you can exercise your cookie choices.

This policy uses the term "cookies" to refer to all technologies that enable Character.AI and its third-party vendors to store and access information on the devices you use to access our Services, such as your computer, tablet, or mobile phone. The cookies used through the Services include html cookies, clear GIFs, local storage, pixel tags, and other tracking technologies that we use to operate and administer our Services, tailor the Services, store user preferences, enhance user experience, better understand user behavior, perform research and analytics, improve our Services, for advertising and to understand the effectiveness of advertising.

These technologies, for example, may allow us to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Services. We also may use certain of these technologies in emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

In addition, we process some personal information in connection with the cookies used on our Services, and third-party providers may process some personal information in connection with third-party cookies used on our Services (as described below). Please visit our Privacy Policy for more information about the personal information we collect through cookies and the privacy rights you may have with respect to this personal information.

What are cookies?

There are different types of cookies, and they can be distinguished on the basis of their origin, lifespan, and function. Based on their origin, cookies may be classified as:

• First-party cookies: Cookies placed on the user's computer or device directly by the publisher of the website, application, or service the user is visiting or using.
• Third-party cookies: Cookies placed on the user's computer or device by another party, such as third-party providers of analytics tools, advertising, or certain features.

According to the lifespan of the cookie, they may be classified as:

• Session cookies: Cookies designed to temporarily collect and store information for the duration of the user's visit to a website, and which are deleted when the browser is closed.
• Persistent cookies: Cookies that remain on the user's computer or device and may be accessed and processed over a specified period of time (or until they are manually deleted by the user, such as locally stored objects). Depending on the cookie, the duration can vary between a few minutes to several years.

Based on their function, cookies used on the Services may be classified as:

• Strictly Necessary Cookies: These cookies are essential to enable you to navigate the Site and use its features. Without these cookies, core features like user preferences and displaying appropriate content based on the type of your device cannot be provided.
• Performance Cookies: These are cookies that, when processed either by Character.AI itself or by third parties, allow for tracking the performance of the Services, including the number of users, how users interact with the Services, the effectiveness of advertising, and time spent using the Services. Performance cookies are used to understand how users use the Services and respond to advertising, including so that we can enhance the user experience, improve the Services, and predict user interests and trends.
• Functionality Cookies: These are cookies that help enhance the Services' performance and functionality and may provide for specific features such as language settings, video playback, or remembering a user's region or the type of device or browser used to access the Services.
• Advertising Cookies: These are cookies that enable providing advertising tailored to your interests and allow for the efficient management of advertisements that may be displayed to you, including by collecting information about users' behavior and interactions with our advertisements.

How to manage cookies

Most web browsers are configured to automatically accept cookies. Depending on your browser, you may be able to set your browser to block cookies by default, erase the cookies on your computer or device, or notify you when a cookie is stored on your computer or device. Please note, however, that disabling or deleting cookies could affect the availability or functionality of the Services.

Browser settings are typically found in the "options," "tools," or "preferences" menu of your browser or device. You may also find an explanation on how to manage cookies in your browser's "help" menu. For additional information on how to manage cookies on several popular browsers, please refer to the appropriate link:

• Google Chrome
• Internet Explorer
• Microsoft Edge
• Mozilla Firefox
• Safari

For mobile applications, you should review the device's settings and select the option that allows you to disable tracking or personalization. Typically, to opt out using system settings, such devices require you to select options like "ask app not to track" or "delete advertising ID." These settings vary by device type.

Certain industry groups also provide you with choices as to whether participating third parties can use your information to provide interest-based advertising. To opt out of receiving tailored advertising from companies that participate in those programs, visit the Network Advertising Initiative's ("NAI") Consumer Opt-Out Link and/or the Digital Advertising Alliance's ("DAA") Consumer Opt-Out Link.

If you use different devices to access the Services, you will need to update your cookie preferences for each device and the device's browser.

For additional information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

Contact Us

If you have any questions about this Cookie Policy, please contact us at https://support.character.ai/hc/en-us/requests/new or email us at [email protected].

You can also write to us at: Character.AI

1152

700 El Camino Real Suite 120 Menlo Park CA 94025